Trouble Ticket Survey.

Initative #2 | Strategic Plan 3Q04 Initative #1 | Initative #3 | Outcomes/Risks

each feedback mechanism

Initative #4

Organizational Chart

 

bad survey scores, and work with appropriate ITS teams. Provide ongoing input of Leadership Team on survey completed. Finalize questions and create web survey for users to complete survey. Set target return rate for surveys.

Year in Review

  • Project Approval Process
  • Loss of credibility for ITS in regards to customer satisfaction
  • Does ITS listen or care?
  • Publicly respond and display customer feedback
  • Route feedback to appropriate ITS staff, leadership

Situation

  • Identify results and outcomes, publish as appropr
  • University on Utah Health Sciences Center
  • Identify feedback gathered by various HSC groups
  • Initiative #5: Analyze and Incorporate Customer Feedback
  • 50 North Medical Drive, Salt Lake City, Utah 84132 a Increased short- and long-term user support

Identified Projects of Privacy Statement

ITS Home Page Metrics Reports Ask ITS Request Form
Building Construction Customer Toolkit ITS and the feedback consistently throughout ITS. IT Update
Mission & Goals Initial project completed. Continue to Review survey and update questions as needed to include survey results and comments in monthly Metrics report. Resources
ITS Communication Plan Determine if and how ITS staff review Trouble Ticket surveys, and what follow-up is currently done with negative surveys. |
For IT Administrators Rough draft for information. Investigate providing incentive for ongoing input from HSC customers. Create review and follow-up process for survey results. |
Information Technology Services Create review process within ITS to evaluate and incorporate to monitor survey results, follow-up on survey results, issues. the Hospital have various mechanisms for customer feedback, but there are no formal processes in place to fit current environment, need 2Q04

Ongoing